Privacy Policy

Privacy Policy

Medi4Medical Ltd

Effective Date: 03/01/2026
Last Updated: 18/02/20

Medi4Medical Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data, including sensitive patient information, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Medi4Medical Ltd provides medical cover for venues, events, entertainment venues and nightclubs, as well as first aid and medical training services.

For the purposes of data protection law, Medi4Medical Ltd is the Data Controller of the personal data we process.

For any data protection enquiries, please contact:
📧 info@medi4medical.co.uk

2. The Information We Collect

We may collect and process the following types of personal data:

A. General Personal Information

Name
Address
Email address
Telephone number
Date of birth
Employer or organisation details (where relevant)

B. Patient / Medical Information (Special Category Data)

Where we provide medical treatment or assessment, we may collect:

Medical history
Details of injury or illness
Medication information
Treatment provided
Clinical observations and reports
Incident reports

This information is classified as special category data under UK GDPR and is handled with strict confidentiality.

C. Website Usage Information

When visiting our website, we may collect:

IP address
Browser type
Pages visited
Cookies and usage data

3. How We Use Your Information

We use personal data for the following purposes:

To provide medical assessment and treatment
To maintain patient care records
To respond to enquiries
To provide training services
To manage contracts and client relationships
To comply with legal and regulatory obligations
To improve our website and services
For insurance and incident reporting purposes

We only process medical data where it is necessary for:

The provision of healthcare
Compliance with legal obligations
Protection of vital interests
Establishment, exercise or defence of legal claims

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Article 6(1)(b) – Performance of a contract
Article 6(1)(c) – Legal obligation
Article 6(1)(f) – Legitimate interests
Article 9(2)(h) – Provision of healthcare
Article 9(2)(c) – Vital interests

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data, including:

Secure digital record systems
Password-protected devices
Encrypted data storage (where applicable)
Restricted access to authorised personnel only
Secure storage of paper records

Medical records are retained only for as long as required by law, regulatory guidance, or insurance requirements.

6. Sharing Your Information

We may share personal data where necessary with:

NHS services or emergency services
Venue operators (limited to incident reporting where required)
Insurers
Regulatory bodies
Legal authorities (where required by law)

We do not sell personal data to third parties.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict or object to processing
Request data portability (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:

📧 info@medi4medical.co.uk

We may request proof of identity before responding to any data request.

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

9. Data Retention

We retain personal and medical data only for as long as necessary to:

Meet legal and regulatory obligations
Fulfil insurance requirements
Maintain accurate medical records
Resolve disputes

Retention periods vary depending on the type of service provided.

10. Complaints

If you are unhappy with how we handle your data, please contact us in the first instance at: